Started in 2018, 14Red Casino is an online casino that welcomes Canadians to play on its site. Which is fitting, given the colour scheme of red and white. This Microgaming website offers a good selection of casino games from close to thirty software developers.
The first deposit made by any new player will receive an exclusive 200% bonus up to $600 and 50 extra spins. The wagering on this welcome package is set at 20x, and at the end of wagering the bonus amount will be deducted from the total. There is an exception to the wagering requirements, and that is that players from Greece, the UK, and Lebanon must wager their winnings 40 times. There is no minimum deposit listed to take advantage of the signup bonus, so it would be wise to check with customer support before using the bonus code.
Other ongoing promos include match bonuses on certain payment methods, free spins, and comp bonuses. Players who make their first deposit using Neteller, Skrill, and PostePay will receive an additional 15% match bonus. This is only valid on the first deposit and can be used in conjunction with the signup promo. Be aware that this is subject to 25x wagering on the bonus plus the deposit amount, so if you take advantage of this promo as well as the welcome deal, you'll have to wager 45 times your deposit amount in addition to the wagering on each of the promos. The minimum deposit for this bonus is $20.
Any winnings from free spins, like the 50 free spins in the signup promo, will be converted to bonus money and cannot be cashed out. The site states that they will send players the wagering requirements on this bonus cash upon receipt of the promotion and that the maximum withdrawal after meeting the requirements is $100. You will have to deposit $50 within four days of redeeming a free spins promo, or your winnings will be voided - so it can't be considered a no deposit deal.
Finally, players can redeem comp points for bonus cash. This is also Casino 14Red's VIP program, and it consists of four different levels. There's some confusion on the site as to what the levels are called, likely stemming from the terms and conditions being copied and pasted (with minor changes) from one website to another in this particular group of casinos. So it either starts at "Hobbit" and goes to "Lord" or from "Silver" to "Black." Either way, every $100 you wager on table games and every $10 you wager on any other game, including slots, will give you one comp point. As you level up (based on deposits), the casino will add 5%, 15%, and 20% more points for each wager. For example, if you are on the top tier and make a $10 bet on slots, you will get 1.2 comp points instead of 1. You can redeem 1000 points for $10 in casino cash, with a maximum of $100. Casino comp bonuses are subject to 1x wagering and cannot be used on any form of Blackjack, Roulette, Video Poker, PaiGow, or Poker Three. Finally, you'll have to make a $50 deposit to redeem your comp points.
There are nearly 400 Microgaming games on casino14Red. The selection includes such fan favourite slots as the Book of Oz, Big Kahuna, Game of Thrones, Jekyll and Hyde, and Thunderstruck. You'll also find Blackjack, Roulette, Poker, and Baccarat. If you are interested in live dealer games, you will see games from Vivo, SA Gaming, Evolution Gaming, and Lucky Streak, with all the staple live table games from Poker to Baccarat and everything in between. However, there are no free online bingo games or some other specialty games like craps, keno or baccarat to be found at 14Red Casino. But, this doesn't stop the casino from attracting new players and keeping the regular ones with its existing game offer and that is some good news.
While there is no mobile app developed for Casino 14Red, the site is compatible with mobile devices, including Android and Apple smartphones and tablets. However, if you're using your phone to check on the terms and conditions, you might have a hard time reading them, as the site doesn't load any of the subpages in a mobile-friendly fashion, so you'll want to check on those on your desktop first.
14Red Casino operates under a valid Curacao eGaming sub-license. Further review shows that the site's parent company, Alpha Interactive Solutions N.V., is owned by another company, Ubiquin Limited, which is a part of a more extensive network of gambling companies. Before this license, the conglomerate of sites had a permit under the Malta Gaming Authority, but an unresolved dispute led to them finding another licenser. This group of casinos has also been known to use pirated NetEnt software, which is why you won't find any NetEnt games here.
You may deposit in CND, but the website will convert your deposit to Euros using the up to date exchange rate. Payment methods vary depending on where you live, but Canadian players can use Visa, Mastercard, paysafecard, Bitcoin, Neteller, Skrill, Neosurf, or ecoPayz. You will need a minimum balance of €100 to make a withdrawal request, and the maximum withdrawal per 30 days is €5,000. Players have reported difficulty and slow processing times when it comes to making withdrawals at this site.
This Canadian online casino has a standard customer support system that doesn't differentiate much from most gambling sites. Players can pick among various methods to reach out to the customer support team. There is 24/7 chat, business hours telephone support, and emailed queries will be responded to within 24 hours, according to the site.
Overall, this Canadian casino has promise but still as a long way to go. This site and other online casinos associated with it are not monitored very well, have a history of not responding to player disputes, and have been known to use pirated software. Also, UK players are not allowed to deposit at 14Red as the casino does not hold a license from the UKGC, but they have terms that are specific to UK players and have been known to allow UK players to make deposits and then not pay out winnings. As a player from Canada, this won't affect you directly; however, a site that operates in such an unethical manner should not be trusted. They offer a decent suite of games and plenty of banking options, but there are many other more trustworthy sites to play at.
